Politique de confidentialité
Personal Data Protection Policy
This Personal Data Protection Policy (the "Policy") describes how we collect, use and otherwise deal with personal data collected through the www.teldet.com Web Interface (the "Web Interface").
Personal data controller
Call Insider s.r.o., registered office at Žitná 1869, 253 01 Hostivice, Czech Republic
CRN: 091 68 560
registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 382297.
Contact details of the data controller
Delivery address:: Call Insider s.r.o., Žitná 1869, 253 01 Hostivice, Czech Republic
Telephone No.: +420 735 006 835
Contact email: teldet.com @
Personal data protection is very important to us. Please read this Policy carefully as it contains important information regarding the handling of your personal data and the related rights and obligations.
Introductory provisions
What governs our handling of personal data?
When dealing with personal data, we act in accordance with the legal order of the Czech Republic and directly applicable regulations of the European Union, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the "Regulation"), Act No. 110/2019 Coll, on the processing of personal data, as amended, Act No. 480/2004 Coll., on certain information society services and on amendments to some acts, as amended, and Act No. 127/2005 Coll., on electronic communications and on amending certain related acts (Electronic Communications Act), as amended.
What is personal data?
Personal data means any information that identifies or can identify a specific natural person. Personal data includes, but is not limited to:
- identification data, such as name, surname, identification number, tax identification number, date of birth, gender, user account login;
- contact details such as home address (or delivery address), telephone number, email address;
- other data, such as information obtained through cookies, IP address (network identifier) including browser type, device and operating system, time and number of accesses to the Web Interface and other similar information.
Collection and use of personal data
How do we obtain your personal data?
You provide us with your personal data mainly when you fill in an order (or within the contact form), or when you create a user account or post a review. If there are any changes to your personal data, please inform us.
When visiting and using the Web Interface, some personal data may also be collected and stored via cookies. You can read more about cookies in Article 5 of this Policy.
On what basis and for what purposes do we process your personal data?
- We may process the personal data entered when making enquiries (in particular via the contact form) and ordering services without your explicit consent on the basis of and for the purpose of concluding and performing a contract, i.e. for the purpose of supplying or providing a service. Furthermore, we may process this data on the basis of and for the purpose of fulfilling our statutory obligations (in particular registration obligations, archiving of tax documents, etc.) and on the basis of our legitimate interest for the purpose of protecting our legal claims.
- We may process the personal data entered in the context of publishing reviews on the Web Interface without your explicit consent on the basis of a legal obligation, in particular for the purpose of verifying the authenticity of the reviews.
- We are entitled to use your email address without your explicit consent on the basis of our legitimate interest to send you commercial communications relating to our services similar to those you have ordered from us. You may decline receiving commercial communications at any time (including when ordering services).
- If you give us your consent by confirming this on the Web Interface, we may process your personal data entered on the Web Interface, in particular when you complete an order or create a user account, for the purpose of sending you commercial communications and direct marketing or for other purposes to which you have expressly consented. If you are under 15 years of age, your legal guardian must give consent. If in doubt, we may ask for confirmation of your age.
- If personal data is processed via cookies, we process this personal data on the basis of and for the purposes of concluding and performing a contract (only necessary cookies are concerned) or on the basis of your consent (which you give in the relevant bar located on the Web Interface, without which these cookies cannot be collected), in particular for the purposes of providing user support, improving our services, including analysing user behaviour and marketing.
We can only use your personal data for a purpose other than that for which it was collected with your consent.
For how long do we use the data?
We only use the personal data provided in the context of enquiring and ordering services or in the context of registration for as long as necessary for the performance of the Contract and the fulfilment of legal obligations or for the protection of our legal claims.
If you give us your explicit consent to the processing of your personal data or if we use your e-mail address to send you commercial communications and/or to control and improve our services in accordance with the previous article, the data will be used during the period of operation of the Web Interface on which we offer services similar to those you have ordered from us, or for the period specified in the consent.
Your rights in relation to personal data
Right to withdraw consent to the processing of personal data
If we process your personal data only on the basis of your consent (i.e. without any other lawful reason), you may withdraw this consent at any time.
You can withdraw your consent to the processing of your personal data at any time:
- via email sent to our contact email address;
- by telephone on our contact number;
- in writing by letter sent to our delivery address;
- for relevant cookies – in the settings of the Web Interface or in the settings of your internet browser;
- in the case of commercial communications, in the manner set out in any email containing commercial communications (by clicking on the unsubscribe link or otherwise).
Your withdrawal of consent does not affect the lawfulness of data processing carried out until the withdrawal of consent to processing.
Right of access to personal data
You have the right to ask us whether we are processing your personal data. If we are processing your data, you have the right to access this personal data and in particular the following information:
- the purpose of processing;
- the categories of personal data processed;
- the recipients or categories of recipients to whom the personal data will be disclosed;
- the period for which the personal data will be stored.
We will provide you with a copy of the processed data upon your request. We may charge you an administrative fee for additional copies, not exceeding the cost of making and transmitting those additional copies.
Right to correct data
If your personal data is inaccurate or incomplete, you have the right to request immediate rectification, i.e. correction of inaccurate data and/or completion of incomplete data.
Right to object to processing
You have the right to object at any time to the processing of your personal data where we process it for direct marketing purposes, including any automated processing of personal data. Once you have objected, we will no longer process your personal data for these purposes.
Right to erasure ("right to be forgotten")
You have the right to request that we delete your personal data if:
- the personal data is no longer necessary for the purposes for which it was collected or processed;
- you have withdrawn your consent to processing;
- you have objected to the processing of personal data;
- the personal data have been unlawfully processed.
If there are no lawful grounds for refusing erasure, we are obliged to comply with your request.
Right to restriction of processing
You have the right to request that we restrict the processing of your personal data if:
- you contest the accuracy of your personal data;
- the processing is unlawful, and you request restriction of the processing of your personal data instead of erasure;
- we no longer need your personal data for the purposes of processing, but you require it for the establishment, exercise or defence of legal claims;
- you object to the processing.
When restricting processing, we are only entitled to store your personal data; further processing is only possible with your consent or for legal reasons.
If the processing of your personal data is restricted due to an objection to processing, the restriction lasts for the time necessary to determine whether we are obliged to comply with your objection.
If the processing of personal data is restricted due to a denial of the accuracy of the data, the restriction lasts for as long as the accuracy of the data is verified.
Right to data portability
You have the right to obtain the personal data you have provided to us in a structured, commonly used and machine-readable format and to have it transferred to another data controller.
How can you exercise your rights?
You can exercise your rights in relation to personal data by using our contact details. All information and actions will be provided to you without undue delay.
We will do our utmost to protect your personal data. However, if you are not satisfied with our handling of it, you have the right to contact the competent authorities, in particular the Data Protection Authority (http://www.uoou.cz), which supervises the protection of personal data. This provision is without prejudice to your right to address your complaint directly to the Data Protection Authority.
In particular, if your residence, place of employment or place of alleged personal data breach is located outside the Czech Republic in another Member State of the European Union, you may contact the competent supervisory authority in that Member State.
Management and processing of personal data
Who processes your personal data?
We are a data controller within the meaning of the Regulation.
To the extent necessary for the performance of the Contract or other obligations, we are entitled to transfer your personal data to other persons involved in the performance of the Contract or our obligations. Where appropriate, we may also entrust other processors and recipients with the processing of personal data. Upon request, we will also inform you about the authority processing your personal data.
Your personal data will not be transferred to countries outside the European Union unless necessary for the performance of the Contract or for any other reason in accordance with the rules for such transfers set out in the Regulation.
How do we process personal data?
Personal and other data collected is fully secured against misuse. Personal data will be processed electronically in an automated manner or in hard copy in a non-automated manner.
Cookies
What are cookies?
Cookies are text files stored on the computer or other electronic device of each visitor to a Web Interface that enable the Web Interface to operate.
Not all cookies collect personal data; some only allow the Web Interface to operate properly. You can refuse the use of cookies by selecting the appropriate settings in your browser.
Please note that if you refuse the use of cookies, you may not be able to use the full functionality of the Web Interface.
What cookies and for what purposes does the Web Interface use them?
The Web Interface uses session (temporary) cookies that are automatically deleted when you stop browsing the Web Interface. It also uses persistent cookies that remain on your device until they expire or you delete them.
The cookies used by the Web Interface are first party cookies. These cookies are assigned to the domain of our website; they are essential cookies and performance cookies that we use for the conclusion and performance of the Contract (in particular, essential cookies), possibly on the basis of the aforementioned consent. These cookies can be temporary or permanent:
- necessary cookies – they allow you to navigate the Web Interface and use basic functions, they usually do not identify you in any way and are not personal data;
- performance cookies – used to analyse the use of the Web Interface (number of visits, time spent on the Web Interface, etc.); the data obtained by these cookies is generally anonymous, the collection of these cookies is based on your consent (which you give in the relevant bar located on the Web Interface, without which it is not possible to collect these cookies).
How to set and, if necessary, refuse the processing of cookies
For instructions on how to properly set and manage the processing of cookies in your internet browser, please click here:
La présente Politique est valable et prend effet à compter du : 2/8/2023.