Conditions générales
General Terms and Conditions for the provision of services
These general Terms and Conditions for the provision of services (hereinafter referred to as "Terms and Conditions") apply to contracts concluded via an online shop located on the web interface www.teldet.com (the "Web Interface") between:
Call Insider s.r.o., registered office at Žitná 1869, 253 01 Hostivice, Czech Republic
CRN: 091 68 560
registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 382297.
Delivery address:: Call Insider s.r.o., Žitná 1869, 253 01 Hostivice, Czech Republic
Telephone No.: +420 735 006 835
Contact email: teldet.com @
as the Service Provider and you as the Service User.
Introductory provisions
In the contract for services we agree to provide you with services specified below and on the Web Interface (the "Contract") and you agree to pay us for those services the price set out on the Web Interface. The price for services (or the "Price") includes the costs associated with the provision of services.
What services do we offer?
The services offered on the Web Interface are mainly related to providing information requested by the Service User. The information supplied within the service serves the User to prevent fraud. The delivery of the service to the User is provided in electronic form, i.e. by e-mail. These services are intended mainly for natural persons, consumers.
Our services are primarily intended for people who want to find out the name of the owner of a telephone number. By agreeing to the Terms and Conditions, you acknowledge that any information supplied about the owner of the telephone number is of an informative nature only and is not legally binding.
All the information supplied comes exclusively from publicly available sources.
We do not update information after the owner of the phone number has changed or after the order has been paid. The information supplied is up to date at the time the order is processed – for this reason, you are not entitled to make a claim if the owner of the number has changed over time.
For more information about our services currently provided, please visit the Web Interface.
Is the Contract a consumer contract?
It is a consumer contract if you are a consumer, i.e. if you are a natural person and you order the services outside the scope of your business activity or outside the scope of your independent exercise of your profession. Otherwise, it is not a consumer contract and you are not subject to consumer protection under the law and the Terms and Conditions. In particular, as a non-consumer you do not have the right to withdraw from the Contract without giving any reason.
What special rights do you have as a consumer?
As a consumer, you have the right, in particular:
- to withdraw from the Contract concluded by means of distance communication, such as telephone, email or online shop, under certain conditions;
- to receive information before concluding the Contract (information is contained in these Terms and Conditions or on the Web Interface);
- to out-of-court resolution of a consumer dispute arising out of the Contract.
What governs our legal relationship?
Our legal relationship is governed by the following documents:
- these Terms and Conditions, which define and specify our mutual rights and obligations;
- Complaints Handling Procedure, which shall be followed in case of complaints about services;
- Personal Data Protection Policy, which governs the protection of your personal data;
- the terms and instructions set out on the Web Interface, in particular when entering into the Contract;
- the order and its acceptance by us,
and in matters not covered by the Contract, our mutual rights and obligations shall be governed by Czech law, in particular the following legal provisions:
- Act No. 89/2012 Coll., the Civil Code, as amended (the "Civil Code");
- Act No. 634/1992 Coll., on Consumer Protection, as amended (only if you are a consumer).
If your domicile or registered office is located outside the Czech Republic, or if our legal relationship contains any other international element, you agree that our relationship shall be governed by the Czech law. If you are a consumer and the law of country of your domicile provides a higher level of consumer protection than the Czech law, then you shall be afforded such higher level of protection.
How do you agree to the Terms and Conditions?
By sending your order and also by confirming it on the Web Interface, you confirm that you have read and agree to the Terms and Conditions.
What should you know before the service is provided?
The service is only chargeable if we find out the telephone number information you have requested. We will then inform you by email of the method of payment for the service.
All information that is subject to the provision of the service or information obtained from us in the course of providing the service is subject to the protection of trade secrets pursuant to Section 504 of the Civil Code.
What else should you know about the Terms and Conditions?
In the event that any provision of the Terms and Conditions is (or becomes) invalid, ineffective or unenforceable, the provision closest in meaning to that provision shall apply instead. This is without prejudice to the validity of other provisions.
We may change or amend the wording of the Terms and Conditions. Your rights and obligations shall always be governed by the wording of the Terms and Conditions under which they arose. The Terms and Conditions may only be amended or supplemented in writing. We will send you the text of the Terms and Conditions together with our acceptance of your order.
When concluding the Contract, means of distance communication (in particular the internet) are used. You are responsible for the costs incurred when using means of distance communication (in particular the cost of the internet connection or telephone calls). These costs do not differ from a standard rate.
Unless otherwise agreed, all correspondence relating to the Contract between us shall be in writing, either by email, registered post or personal delivery.
Contract for Service
How do we enter into the Contract?
The Web Interface provides a description of each service. The Web Interface also shows the final Prices for the services. In order to enter into a contract, it is necessary that you submit an order and that we accept it.
How to place an order?
You can always place an order via the Web Interface (by filling in the form) or in any other way that we enable according to the current information on the Web Interface.
The order must contain all the information prescribed in the form, in particular the exact designation of the service ordered and the date of provision of services. Please note that the information you fill in may fall under the category of personal data. The handling of personal data is regulated in the Personal Data Protection Policy.
Before submitting your order via the order form, you will be provided with a recapitulation of your order including the final Price (including all taxes, duties and charges). Within the recapitulation you have the last possibility to change the data entered.
You can place a binding order for the provision of information about the owner of the telephone number by clicking on the button "I am placing a binding order with a payment obligation". We consider the data provided in the binding order to be correct and complete. Please inform us immediately by phone or e-mail if you change it.
We will inform you that we have received your order. Information (confirmation) about the receipt of the order is sent automatically.
If there are doubts about the authenticity and seriousness of the order, we may contact you to verify it. An unverified order may be rejected. Such an order will then be treated as if it had not been placed.
When is the Contract concluded?
After completing the order form, we will send you a confirmation email. In case we find out the information about the owner of the phone number, we will send you an email with instructions for payment for the services. The Contract is concluded when you pay the Price for the services.
Information on the various technical steps leading to the conclusion of the Contract is provided on the Web Interface and in the e-mail communication.
Can you cancel or change an order already placed?
An order that we have not yet received can be cancelled or changed by phone or email. All orders received by us are binding. Later cancellations or changes to your order are only possible by agreement with us.
How do you know if we have accepted your order and when the Contract is concluded?
We will inform you when we receive your order. The information about the receipt of your order means that the order has been accepted by us.
The Contract is concluded when you pay the Price for the services.
Is it possible to get a written form of the Contract?
The Contract is not agreed in writing with the signatures of the parties. The Contract consists of the Terms and Conditions, your order and our acceptance of it. The documents constituting the Contract will be sent to you by e-mail. We store the documents constituting the Contract in electronic form. The Contract is not accessible to third parties.
What if you don't understand something in the Contract?
If you have any questions about the Terms and Conditions or the Contract, you can contact us by phone or email. We will be happy to provide you with all the necessary information.
In which languages can the Contract be concluded?
The Contract can be concluded in Czech or English, unless we explicitly agree on another language.
Can I get the Contract in a written form?
The documents that make up the Contract will be sent to you by e-mail. We archive the contract documents in electronic form. The Contract is not accessible to third parties.
Price
Can the Price listed on the Web Interface change?
If the Price listed for services on the Web Interface or during the ordering process is no longer valid, we will notify you immediately. However, orders that have been received are not affected by Price changes occurring between the time the order is placed and our acceptance of the order.
If the Price for services listed on the Web Interface or during the ordering process has been provided with an obvious technical error, we shall not be obliged to provide you service for such obviously incorrect price due to putative nature of legal act pursuant to Section 552 of the Civil Code, or for error pursuant to Section 571 of the Civil Code.
Payment terms
What payment methods do we accept?
You will pay the Price for the services by online payment through the payment gateway, or by any other method indicated on the Web Interface or according to our agreement. Payment instructions will be provided in the email we will send you once we have obtained the information.
When is the Price for the services due?
The Price is due within 10 days of receipt of the order, the Price is paid at the moment when the relevant amount has been credited and confirmed by the payment gateway. If we do not receive the Price by the due date, we reserve the right to withdraw from the Contract.
Please note that if you choose to make payment by wire transfer and make payment before the Contract has been concluded with us in accordance with clause 2.3, this will be considered a prepayment of the Price for the service. If the Contract is subsequently concluded, the advance payment will be credited against the Price of the service provided.
How do we issue a tax document?
By agreeing to these Terms and Conditions, you consent to us issuing a tax invoice electronically.
What currency can you pay in?
Payment for the service is possible in Czech crowns (CZK – place of invoicing: Czech Republic) or Euros (EUR – place of invoicing: Belgium, France, Netherlands, Slovakia, Germany, Austria).
Provision of services
Subject of service provision
After completing the order form, we will send you a confirmation e-mail. We will then send you an email to let you know if we have managed to find the name of the owner of the phone number. If we have been able to find the name of the phone number owner, we will send you instructions for payment of the service. Once the payment gateway has confirmed that the relevant amount has been credited, you can view the name of the telephone number owner that is the subject of the service via the Web Interface.
Can the service be provided within the withdrawal period?
You have the right to withdraw from the Contract within 14 days of the conclusion of the Contract (see article 6 of these Terms and Conditions). The service will not be provided to you during this period unless you expressly request it in writing. It is also possible to give your consent to the provision of the service before the withdrawal period expires by ticking the appropriate option when completing the web form.
If you request an earlier provision of the service, i.e. before the expiry of the withdrawal period, and the service has been provided before the expiry of the withdrawal period, you lose your right to withdraw from the Contract pursuant to Article 5 of these Terms and Conditions.
By giving your express consent to the disclosure of information about the telephone number owner before the expiry of the 14-day withdrawal period, you lose the right to withdraw from this Contract within the 14-day period.
When and how will the service be provided?
In the event that you expressly request the provision of the service before the expiry of the withdrawal period, we will begin to provide the service to you on the date you have chosen for the provision of the service or on a date agreed between us.
Do we also provide other services?
We may also provide you with services other than those expressly provided for in these Terms and Conditions. Further information regarding such services will be provided on the Web Interface. The Terms and Conditions for the provision of other services set out in these Terms and Conditions apply mutatis mutandis.
Common provisions on the provision of services
We reserve the right to make the necessary changes to the service parameters listed on the Web Interface, in particular to modify the content of the service ordered. When making changes according to the previous sentence, the quality of the service provided will be maintained.
By submitting an order, the User declares that they are legitimately obtaining information about the telephone number in order to prevent fraud and to protect their intellectual property and property that the information may provide.
The service is based on anonymity. The services ordered are intended only for the User, who undertakes not to disclose this information to any third party.
In the event that other services not listed herein are offered on the Web Interface, the provisions of these Terms and Conditions shall apply mutatis mutandis, unless the nature of such service precludes it.
Withdrawal from the Contract
How can you withdraw from the Contract?
You can withdraw from the Contract within 14 days from the date of conclusion of the Contract. We recommend that you send the notice of withdrawal to our delivery address or e-mail. We will acknowledge receipt of the notice without undue delay.
You do not need to give any reasons for withdrawal.
What are the consequences of withdrawal?
Withdrawal from the Contract cancels the Contract to the whole extent and it is treated as if it had never been concluded.
Are you entitled to a refund of the funds we have already received from you?
In the event of withdrawal from the Contract, we are obliged to return to you the funds we have received from you under the Contract. We will make the refund within 14 days of the withdrawal in the same way that we received the money from you.
In addition to the above methods, we can always refund the money by sending it to the bank account or account from which the funds were transferred to pay the Price (if you do not provide us with one within ten days of withdrawal from the Contract). By accepting the Terms and Conditions, you agree to the sending of the funds according to the previous sentence, provided that you do not incur any further costs in this way.
When can you not withdraw from the Contract?
In accordance with the provisions of Section 1837 of the Civil Code, you cannot withdraw from the Contract if the services have been provided in full, if they have been performed with your prior express consent before the expiry of the withdrawal period and you have been informed of this consequence.
If you expressly agree to the delivery of the service before the expiry of the withdrawal period (in accordance with Section 5.2), you are not entitled to withdraw from the Contract in accordance with Section 1837(l) of the Civil Code.
When can we withdraw from the Contract?
We reserve the right to withdraw from the Contract in the following cases:
- a technical error has resulted in an obviously incorrect Price for the service stated on the Web Interface;
- the service cannot be provided under the original conditions for objective reasons;
- in cases of your material breach of these Terms and Conditions, in particular by non-payment of the Price;
- performance becomes objectively impossible or unlawful.
If any of the above occurs, we will inform you immediately of our withdrawal from the Contract. Our withdrawal is effective from the moment it is delivered to you.
If you have already paid full or part of the Price for the service, we will refund the amount received to you by wire transfer to the account you provide us with for this purpose or from which you made the payment, and that within five days of withdrawal.
Rights from defective performance
Your rights arising from defective performance are governed by the applicable generally binding legal provisions (in particular the provisions of Sections 1914 to 1925 of the Civil Code).
When exercising rights arising from defective performance, we will proceed in accordance with our Complaints Handling Procedure. Please read the Complaints Handling Procedure thoroughly before sending a complaint so that the complaint can be settled as quickly as possible and to your satisfaction.
Further information for consumers
What permissions do we have to carry out our activities and who inspects us?
We are authorised to provide services on the basis of a trade licence. Our activity is not subject to any other authorisation.
Trade inspection is carried out by the competent trade licensing authority within the scope of its competence. The Czech Trade Inspection Authority (http://www.coi.cz/) inspects compliance with consumer protection legislation. Consumer rights are also defended by consumer interest associations and other consumer protection bodies.
How do we handle complaints?
We handle any complaints via an online form or our contact email. We will then deal with the complaint and try to resolve it without undue delay. You can also contact the relevant trade office or the Czech Trade Inspection Authority.
What rights do you have when a consumer dispute arises?
If you are a consumer and a dispute arises between us out of the Contract that we are unable to resolve directly, you have the right to take the dispute to the Czech Trade Inspection Authority (www.coi.cz) for out-of-court resolution of the consumer dispute. You may exercise this right within 1 year from the date on which you first exercised the right that is the subject of this consumer dispute between us.
You can also use the online platform set up by the European Commission at http://ec.europa.eu/consumers/odr/ to complain about the services you have purchased from us and to find an ADR entity.
Reviews
Who can add a review?
All User reviews on the Web Interface are written by our real customers, to whom we have delivered the services they requested on the basis of the order they placed.
Posting of reviews is only possible after the service purchased has been provided, via a link sent to the customer via email, or via private electronic correspondence containing feedback.
Reviews that have been posted by our customers on public internet services, in particular on Facebook, may also be published on the Web Interface.
How do we verify reviews?
We verify every review before it is published. A review can only be provided by a customer who has completed a purchase on the Web Interface.
We verify that reviews have been written by our real customers before accepting and posting reviews from the aforementioned public internet services on the Web Interface.
If we find that a review has been written by someone who has not made a purchase on the Web Interface, we are entitled to remove such review or not to publish it.
Copyright protection, liability and use of the Web Interface
Is the content of the website protected by copyright?
The content of the websites located on the Web Interface (texts including Terms and Conditions, photographs, images, logos, software, etc.) is protected by our copyright or the rights of others.
The names and designations of products, goods, services, companies and firms may be registered trademarks of their respective owners.
Responsibility and use of the Web Interface
We shall not be liable for errors resulting from third party intervention in the Web Interface or from its use contrary to its intended use. When using the Web Interface, you must not use any procedures that may interfere with the function of the system or place an unreasonable load on the system.
If you engage in any illegal or unethical conduct while using the Web Interface, we may restrict, suspend or terminate your access to the Web Interface without any compensation. In this case, you shall furthermore be obliged to reimburse us in full for any damages that have been provably caused by your conduct pursuant to this paragraph.
Please note that clicking on certain links on the Web Interface may cause you to leave the Web Interface and be redirected to third party websites.
Les présentes conditions générales sont valables et prennent effet à compter du : 2/8/2023.